IT Application Support (SAP S/ 4HANA)

Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.

Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.

Change Request - Work closely with process owners and business teams to document requirements for enhancements.

Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.

Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.

Document recurring issues, maintain knowledge base articles, and support user training sessions.

Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.

Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities

Roles & Responsibilities

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
  
  

• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
  
  

• Change Request - Work closely with process owners and business teams to document requirements for enhancements.
  
  

• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.
  
  

• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
  
  

• Document recurring issues, maintain knowledge base articles, and support user training sessions.
  
  

• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.
  
  

• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities
  

Job Requirements

Qualifications:

• Bachelor’s degree / Diploma in information technology, or a related field.
  
  
• 1–3 years of IT Application support experience in an end-user environment.
  
  

Technical Requirements:

• Good understanding of S4 HANA module with exposure to SD, FI, MM, and CS modules.
  
  
• Familiarity with SAP Cx Cloud and CPQ system or any kind of CRM application is an added advantage.
  
  
• Basic knowledge of Process Management skills.
  
  
• Knowledge or Project Management is preferable.
  
  

Soft skills and key competencies:

• Experience with incident management, service desk tools, and change management processes.
  
  
• Strong analytical and problem-solving skills with attention to detail.
  
  
• Excellent communication and interpersonal skills for supporting diverse user groups.
  
  
• Ability to work independently, manage priorities, collaborate effectively with Biz stakeholders / external vendors.
  
  
• Customer-focused mindset with proactive problem-solving approach.
  
  
• Strong attention to detail and ability to work under pressure.
  
  
• Ability to translate business requirements into functional solutions.
  
  
• Collaborative team player with a willingness to learn and adapt.
  
  

HOW TO APPLY:

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