Highlights:
- MNC + AWS + VB
- Application Support
- SAP S/4HANA (SD, FI, MM, and CS module)
- CPQ Applications
Job Responsibilities
We are seeking a motivated Application Support to provide first-line support for SAP S/4HANA and CPQ applications in our end-user environment, ensuring seamless day-to-day operations for business users.
Essential Job Functions
- Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
- Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
- Change Request - Work closely with process owners and business teams to document requirements for enhancements.
- Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.
- Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
- Document - recurring issues, maintain knowledge base articles, and support user training sessions.
- Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.
- Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities.
Requirements
- Bachelor’s degree / Diploma in information technology, or a related field.
- 1–3 years of IT Application support experience in an end-user environment.
- Good understanding of S4 HANA module withexposure to SD, FI, MM, and CS module.
- Familiarity with SAP Cx Cloud and CPQ system or any kind of CRM application is an added advantage.
- Basic knowledge of Process Management skills.
- Knowledge or Project Management is preferable.
HOW TO APPLY:
Interested applicants, please email to
We regret only shortlisted candidates will be notified.
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