IT Assistant

Responsibilities

• Providing frontline assistance to end-users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
  
  
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
  
  
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
  
  
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
  
  
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
  
  
• Implementing/maintaining IT security measures to protect systems and data from potential cybersecurity threats, including installing and updating antivirus software and conducting periodic security audits.
  
  
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss, and helping users recover lost or corrupted data when required.
  
  
• Assist users with mobile device setup, configuration and troubleshooting issues, including email synchronization and app installations.
  
  
• Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
  
  
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
  
  
• Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
  
  
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
  
  
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
  
  
• Ensure IT practices and procedures comply with relevant regulations and internal policies.
  
  
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfaction.
  
  

Requirements

• Minimum Diploma in Information Technology.
  
  
• Preferably with 2 years’ relevant work experience.
  
  
• Effectively bilingual

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Automation Machinery Manufacturing