IT Customer Service (Service Desk Analyst - CSA) Training provided - East
Location : Tai Seng (TSX)
Working hours : Monday – Friday
8 to 5pm
9 to 6pm
1 to 10pm (evening shift)
Contract Duration : 12 months (Renewable) + Bonus
Responsibilities
- Serve as the first point of contact for customer seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customer
- Walk the customer through the problem‑solving process
- Direct unresolved issue to the next support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in logs
- Follow up and update customer status and information
- Pass any feedback and suggestion by customer to the appropriate internal team
- Identify and suggest possible improvement on procedure
Requirements
- ITE/diploma in IT Related studies
- Training provided, no experience is okay
- Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.
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