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it customer support executive Job Opening In North West Community Development Council – Now Hiring SOLO PTE. LTD.


Job description

About the role

As an IT Customer Support Executive (Software) at SOLO PTE.

LTD.', you will be responsible for providing high-quality technical support to our customers.

This full-time role is based in the Jurong East West Region and will involve troubleshooting software-related issues, assisting users, and ensuring the smooth operation of our software products.

What you'll be doing

  • Respond to customer inquiries and provide timely, effective support for software-related issues
  • Diagnose and resolve technical problems by analysing error messages, identifying root causes, and implementing solutions
  • Provide guidance and training to customers on the use of our software products
  • Document and track customer support activities, capturing key information and trends
  • Communicate with cross-functional teams to escalate and resolve complex issues
  • Contribute to the continuous improvement of our software and support processes

What we're looking for

  • Strong technical skills and problem-solving abilities, with experience in software support or customer service
  • Excellent communication and interpersonal skills to effectively interact with customers
  • Familiarity with common software applications, operating systems, and troubleshooting techniques
  • Ability to work in a fast-paced, customer-centric environment and handle multiple tasks simultaneously
  • Demonstrated commitment to delivering exceptional customer service
  • Relevant qualifications or certifications in information technology or a related field

What we offer

At SOLO PTE.

LTD.', we are committed to providing a supportive and rewarding work environment.

We offer competitive remuneration, opportunities for professional development, and a range of benefits to ensure a healthy work-life balance.

Join our team and be a part of our mission to deliver innovative software solutions that empower our customers.

About us

SOLO PTE.

LTD.' is a leading provider of software solutions for the Information & Communication Technology industry.

Our innovative products and services have helped businesses of all sizes to enhance their operational efficiency and drive digital transformation.

With a strong focus on customer satisfaction, we are dedicated to building long-term partnerships and delivering exceptional value to our clients.

Apply now to join our dynamic team and take the next step in your career

Required Skill Profession

Other General


  • Job Details

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Unlock Your it customer Potential: Insight & Career Growth Guide


Real-time it customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for it customer in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in it customer roles.

8298 Jobs in Singapore
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1239 Jobs in North West Community Development Council
1239
Download It Customer Jobs Trends in North West Community Development Council and Singapore

Are You Looking for it customer support executive Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOLO PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for it customer support executive Job Success

SOLO PTE. LTD. interview tips for it customer support executive

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Other Openings

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