IT Desktop and Network Support Dispatch Singapore

Key Responsibilities Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).

Provide support for OS (Windows/macOS), MS Office, and common applications.

Handle user account management in Active Directory (password reset, account unlock).

Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.

Support for meeting room equipment (projectors, VC devices).

Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).

Coordinate with L2/L3 teams for escalation.

The key skill aside to basic technical knowledge is the tech must have good leadership/proactive approach, Someone who can work on their own with no micromanagement.

Requirements Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time.

Takes proactive ownership and works with a sense of urgency Bilingual (English & Local B2) Items Console cable for CISCO and Silver Peak Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop , RJ45 port on Laptop Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage

1-3 years