Overview
IT Desktop and Network Support Dispatch – Singapore
Responsibilities
- Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).
- Provide support for OS (Windows/macOS), MS Office, and common applications.
- Handle user account management in Active Directory (password reset, account unlock).
- Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.
- Support for meeting room equipment (projectors, VC devices).
- Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).
- Coordinate with L2/L3 teams for escalation.
The key skill aside from basic technical knowledge is to have a good leadership and proactive approach; the candidate should be able to work on their own with minimal supervision.
Qualifications / Requirements
- Excellent written and oral communications skills with clients and management, and strong people skills.
- Ability to work with deadlines and complete tasks on time; takes proactive ownership and works with a sense of urgency.
- Bilingual (English & Local language).
- Experience with ticketing tools (ServiceNow, Remedy, etc.) is an additional advantage.
Preferred / Items
- Console cable for CISCO and Silver Peak
- Full Internet-ready mobile device
- Noise-canceling headsets
- TeamViewer, MS Teams, PuTTY, remote connection software, admin access to laptop
- RJ45 port on Laptop
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
#J-18808-Ljbffr