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Urgent! IT Desktop Support Specialist (Full-time Support) Job Opening In Singapore, Singapore – Now Hiring Axiom Technologies

IT Desktop Support Specialist (Full time Support)



Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

The IT Desktop Support Specialist will be responsible for providing technical support and assistance to end-users in a corporate environment.

This includes troubleshooting hardware and software issues, managing user accounts, and ensuring IT systems and services are functioning efficiently.

The ideal candidate should possess strong technical knowledge, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

  • Provide Level 1 and Level 2 technical support to end-users (onsite and remote).
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
  • Troubleshoot hardware, software, network, and application issues.
  • Manage Active Directory tasks such as user account creation, password resets, and group memberships.
  • Support Microsoft 365, Windows OS, VPN, and collaboration tools (e.g., Teams, Zoom).
  • Handle IT asset management, including procurement, tracking, and inventory updates.
  • Maintain and update IT documentation, user guides, and knowledge base articles.
  • Coordinate with vendors for hardware repair and software support as needed.
  • Participate in the onboarding/offboarding of employees from an IT standpoint.
  • Escalate unresolved issues to higher-level support teams in accordance with SLAs.
  • Ensure compliance with IT policies, security standards, and best practices.
  • Required Qualifications:

  • Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
  • Minimum 3–5 years of experience in IT desktop or end-user support.
  • Proficiency in supporting Windows 10/11, Microsoft Office 365, and basic networking.
  • Hands-on experience with remote support tools (e.g., TeamViewer, AnyDesk).
  • Knowledge of Active Directory, Exchange, SCCM, and endpoint security solutions.
  • Strong customer service, communication, and documentation skills.
  • Preferred Qualifications (Good to Have):

  • ITIL Foundation certification.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • Experience with ServiceNow or other ITSM tools.
  • Exposure to Mac OS, mobile device management (MDM), and Intune.
  • What next? 

    Note: If you are looking for that next challenge in your career and wish to apply for this role, and are unable to apply via the website, please forward your resume to @.


    Required Skill Profession

    Computer Occupations



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