IT Engineer

Job Responsibilities:

• Setup, installation and deploying of computers.
  
  
• Cloning/Imaging of laptop/desktop
• Email and phone communication with customer
• Station at customer's office for IT support if required (if stationed, reporting will be at customer location)
• Performing IT support (Ticketing System, Remote Support, Onsite Support)
• Active directory user account management
• Provide administrative support in checklists/reports.
  
  
• Perform computer hardware parts upgrades/replacement.
  
  
• Other adhoc duties/projects assigned.
  
  

Requirements

• Understands basic Windows OS commands and have adequate knowledge about Windows OS environment, and software such as Microsoft 365, Microsoft Active Directory system, SCCM and MDT system.
  
  
• Experience in ServiceNow ticketing system is preferable