IT Engineer

Job Description:

The Enterprise Support/IT Engineer resolves client IT incidents and tasks using JIRA, email, phone, remote tools, and on-site visits.

Responsibilities:

• Manage and close assigned tickets.
  
  
• Document current information and develop SOPs.
• Generate maintenance reports and provision IT equipment for new employees.
  
  ● Inspect AV equipment for functionality.
  
  
• Support VIP users.
  
  
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office (including 365), and authorized software.
  
  
• Install, upgrade, support, and troubleshoot printers, computer hardware, and peripherals.
  
  ● Travel within Singapore for client support (expenses claimable).
  
  
• Diagnose and resolve client computer issues remotely or in-person.
  
  
• Troubleshoot issues including password resets, printer setup, application problems, basic software diagnostics, and shared drive/folder mapping.
  
  
• Perform preventive maintenance and repairs on computers, laptops, and printers.
  
  ● Maintain accurate inventory of client IT equipment.
  
  
• Execute rack and stack installations of IT equipment in offices and data centers (servers, switches, firewalls).
  
  
• Perform cabling and labeling of patch cords.
  
  
• (Pre-sales) Facilitate client equipment procurement.
  
  
• Coordinate IT equipment deliveries with clients and vendors.
  
  
• Collaborate with contractors for project delivery.
  
  
• Assist Team Lead with ad-hoc projects.
  
  

Qualifications and Skills:

• Diploma or Degree in IT-related field or equivalent.
  
  
• Minimum one (1) year of relevant experience or equivalent.
  
  
• Proficiency in Desktop/Laptop Technology and Support.
  
  
• Foundational knowledge of Network Infrastructure (e.g., TCP/IP, LAN, WAN, Wi-Fi).
  
  
• Basic administrative knowledge of Windows 10 and above.
  
  
• Positive attitude, reliability, and commitment to client satisfaction.
  
  
• Team player.
  
  
• Independent, self-motivated, and dynamic.
  
  

Preferences:

• Experience with Network Access Points, Switches, and Firewalls configuration.
  
  
• Proficiency in MacOS Administration.
  
  
• Knowledge of Microsoft 365 and Google Workspace.
  
  
• Familiarity with Mobile Device Management (e.g., Intune, AirWatch, Meraki).
  
  
• ITIL, CCNA, or AWS Certifications.
  
  

Others:

• Working hours from Monday through Friday, 8:30 am to 6:00 pm.
  
  
• Ability to provide support during and outside regular business hours may be required.
  
  
• Only Sg citizen/SPR.