Overview
Who you'll be working for
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What requirements you'll need to be eligible
Min Diploma in relevant discipline3 to 5 years of related experience in IT infrastructure supportSingaporeans only What you'll be doing on the job
Incidents and requests management
Provide IT support and manage incidents and requests relative to IT end users and infrastructure topicsEnsure end users devices, IT systems and networks are operating smoothly and react accordingly to remediate situation appropriatelyProvide findings and support for any infrastructure issue in office and boutiques On site and remote support
Provide to our different locations in South East Asia regular on site and remote support for office and boutique usersProvide support to other Asia Region when required Collaboration
Collaborate strongly with the regional IT team and global IT department in relation with operational topics, reporting and project tasks Project participation
Participate in projects that require IT arrangement.
For example: store opening, office renovation/relocation, infrastructure projects and events IT setup and support Person of Contact
To be the main person of contact for all IT support in South East Asia; For the end users of South East Asia, the different partners and the IT colleagues from HQ General IT Administration
Actively monitor IT services to identify technological incidents and liaise with the Regional and Global IT team as well as the partnersProper administration of users and devicesManage IT budget, procurement and inventory IT Documentation
Maintain IT documentationMaintain any IT contracts and terms and conditions for any services by IT vendorsActively provide feedback for policies and procedures for IT processesUpdate and maintain project documents for any projects involved Ad-hoc Support
Provide ad-hoc IT support requested by Regional IT or Global IT department Assessment and Improvement
Contribute to evaluate the current performance of IT services in the company and help to define and implement improvement