Responsibilities
1.
On-Site Technical Support
Provide on-site support for hardware, software, and network issues.
Troubleshoot and resolve problems related to desktops, laptops, printers, and other peripherals.
Set up and configure new equipment and systems at client locations.
2.
Infrastructure Deployment & Maintenance
Install, configure, and test IT infrastructure including routers, switches, firewalls, and servers.
Perform routine maintenance, upgrades, and patch management.
Conduct site surveys to assess technical requirements for new deployments.
3.
User Support & Training
Assist end-users with technical issues and provide basic training on systems and tools.
Maintain user access, permissions, and profiles via Active Directory and Microsoft 365.
4.
Documentation & Reporting
Maintain accurate records of service requests, issue resolutions, and maintenance logs.
Generate service reports, site visit records, and equipment tracking logs.
5.
Coordination & Communication
Coordinate with internal IT team, vendors, and clients for smooth project delivery.
Provide timely updates and escalate complex issues when necessary.
Requirements
Diploma/Degree in Information Technology, Computer Engineering, or a related field.
1–3 years of experience in field support or IT infrastructure roles.
Proficiency in Windows/Mac OS, networking concepts, and IT troubleshooting.
Hands-on experience with routers, switches, firewalls, and network tools.
Familiarity with Active Directory, Office 365, and ticketing systems.
Good interpersonal and communication skills.
Able to work independently, travel to client sites, and manage multiple tasks efficiently.
Possession of a valid driver’s license or own transport is a plus.
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