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Urgent! IT Field Support Engineer Paya Lebar Job Opening In Singapore, Singapore – Now Hiring Confidential

IT Field Support Engineer Paya Lebar



Job description

Responsibilities:

  • On-Site IT Field Support : Deliver on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.

  • New Equipment Setup : Install, configure, and integrate new IT devices into existing systems.

  • Asset Management : Handle IT asset transfer, conversion, and ownership changes while ensuring compatibility and optimal performance.

  • System Setup & Software Installation : Manage initial system setup and software deployment in collaboration with specialized teams for hardening and administration.

  • Endpoint Hardening & Maintenance : Perform desktop and laptop hardening, patching, testing, and troubleshooting, with regular support at remote sites.

  • Peripheral Support : Set up and troubleshoot printers, scanners, and related devices.

  • General IT Issue Resolution : Provide timely support for common IT issues across office locations, including airbases.

  • Scheduled Endpoint Maintenance : Conduct routine endpoint health checks, patching, and reactive maintenance at remote sites.

  • Network Support (Level 1) : Provide first-level troubleshooting for network-related issues, minimizing downtime.

  • ITSM & Ticket Management : Manage and resolve IT service tickets within defined SLA timelines.

  • Inventory Management : Maintain hardware and software records using in-house applications for registration, de-registration, and ownership changes.

  • Third-Party Software Support : Support applications such as Adobe, Microsoft Office Suite, and Google Workspace.

  • Cross-Functional Collaboration : Work closely with Group IT Security, Server, and Network teams to ensure seamless operations.

  • Security Incident Response : Investigate and respond to security incidents promptly to minimize impact.

  • Project Support : Assist with IT projects, including new deployments and testing of IT infrastructure changes.

Requirements:

  • Proficiency in Windows OS ; familiarity with MacOS and Linux is an advantage.

  • Experience with productivity tools (Microsoft Office, Google Workspace, etc.).

  • Strong knowledge of IT hardware components and troubleshooting.

  • Hands-on experience with Active Directory User Management .

  • Familiarity with deployment tools (Microsoft Autopilot, Tanium, etc.).

  • Proficient in remote desktop solutions (e.g., Bomgar).

  • Experience with video conferencing tools (Microsoft Teams, Google Meet, Zoom, Webex).

  • Working knowledge of ServiceNow ITSM or similar platforms.

  • ITIL Foundation certification or understanding of ITSM best practices preferred.

  • Strong communication skills and ability to work independently.

  • Detail-oriented with a commitment to delivering high-quality, customer-focused service.

  • Professional certifications (e.g., Microsoft, CompTIA) are a plus.

Work Location: Paya Lebar / Changi – Mon to Fri 8am to 5.30pm OR Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to for immediate processing.

Only shortlisted candidates will be notified.


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