• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

IT Help Desk (Banking) - 7000 / JAPANESE LANGUAGE / Central Job Opening In Downtown Commercial Core – Now Hiring JAC Recruitment Pte. Ltd.


Job description

User Support & Incident Handling

  • Deliver frontline technical support through multiple communication channels, ensuring prompt assistance.

  • Record and prioritize incoming issues and requests using a structured ticketing system.

  • Conduct initial assessments and resolve or escalate problems in alignment with established support protocols.

  • Monitor service queues to maintain timely issue resolution in accordance with performance standards.

  • Keep users informed throughout the support process to ensure transparency and satisfaction.

Knowledge & Documentation

  • Maintain and update internal documentation to support operational knowledge sharing.

  • Record troubleshooting procedures and solutions to aid future issue resolution.

  • Play an active role in refining support materials and optimizing workflow efficiency.

IT Provisioning & Access Management

  • Perform software installations and basic hardware setup across user environments.

  • Configure network connectivity, shared devices, and common resources for operational readiness.

  • Administer access rights and manage software license distribution efficiently.

  • Uphold internal standards for security and access control across systems and users.

Collaboration & Process Improvement

  • Collaborate with cross-functional IT teams to troubleshoot and resolve advanced technical challenges.

  • Contribute to ongoing service enhancement efforts and incorporate user feedback into process improvements.

  • Assist with compliance activities and generate reports aligned with operational standards and performance benchmarks.

Requirements

  • Holds a Bachelor's Degree in a relevant discipline, with foundational experience in IT support roles.

  • Has at least one year of hands-on experience in help desk or technical support, preferably within financial services or related industries.

  • Contributes to maintaining internal documentation and ensures alignment with service standards and operational frameworks.

  • Collaborates effectively with IT teams to deliver consistent and reliable support services.

  • Demonstrates proficiency in English and Japanese (for select roles), along with strong technical skills across Windows and iOS platforms.

    Japanese language skills (reading, writing, and speaking)
  • Possesses foundational certification in IT service management methodologies.

    (ITIL Foundation Certified)
  • Has experience contributing to international projects or collaborating within globally distributed teams.

  • Demonstrates professional exposure to banking operations in Singapore, with a strong grasp of local regulatory standards.

  • Brings a well-rounded understanding of compliance requirements and operational best practices in financial environments.

  • Adds value through a combination of technical expertise and familiarity with industry-specific governance frameworks.

Interested candidates who wish to apply for the above positions, please click Apply now

We regret that only shortlisted candidates will be notified.

JAC Recruitment Pte.

Ltd.

EA License No: 90C3026

EA Personnel No: R

EA Personnel Name: Tey Tai Nian

Required Skill Profession

Other General


  • Job Details

Related Jobs

Manpower Singapore hiring IT Help Desk (Japanese Speaking) Job in Singapore
Manpower Singapore
Singapore
Manpower Singapore hiring IT Help Desk (Japanese Speaking) Job in Singapore
Manpower Singapore
Singapore
YUKA PTE. LTD. hiring IT Help Desk Job in Singapore
YUKA PTE. LTD.
Singapore
YUKA PTE. LTD. hiring IT Help Desk Job in Singapore
YUKA PTE. LTD.
Singapore
KRIS INFOTECH PTE. LTD. hiring IT Help Desk Job in Singapore
KRIS INFOTECH PTE. LTD.
Singapore
YUKA hiring IT Help Desk Job in Singapore
YUKA
Singapore
Alphaeus Pte Ltd hiring IT Help desk Job in Central Singapore Community Development Council, SG.01, Singapore
Alphaeus Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
Manpower Staffing Services (S) Pte Ltd - Head Office hiring IT Help Desk Job in Central Singapore Community Development Council, SG.01, Singapore
Manpower Staffing Services (S) Pte Ltd - Head Office
Central Singapore Community Development Council, SG.01, Singapore
YUKA PTE. LTD. hiring IT Help Desk Job in Singapore
YUKA PTE. LTD.
Singapore
Aptsys Technology Solutions Pte Ltd hiring Help desk IT Support Job in Ang Mo Kio New Town, SG.02, Singapore
Aptsys Technology Solutions Pte Ltd
Ang Mo Kio New Town, SG.02, Singapore
Aptsys Technology Solutions Pte Ltd hiring Help desk IT Support Job in Singapore
Aptsys Technology Solutions Pte Ltd
Singapore
Apar Technologies hiring IT Help Desk Specialist Job in Singapore
Apar Technologies
Singapore
AvePoint hiring IT Help Desk Technician Job in Singapore
AvePoint
Singapore
Avepoint hiring IT Help Desk Technician Job in Singapore
Avepoint
Singapore
Yoda Technologies Pty Ltd hiring IT Help Desk Engineer Job in Singapore
Yoda Technologies Pty Ltd
Singapore
Alphaeus Pte Ltd hiring IT Help Desk Engineer Job in North East Community Development Council, SG.02, Singapore
Alphaeus Pte Ltd
North East Community Development Council, SG.02, Singapore
AvePoint hiring IT Help Desk Technician Job in Singapore
AvePoint
Singapore
Aptsys Technology Solutions Pte Ltd hiring Help desk IT Support Job in Singapore
Aptsys Technology Solutions Pte Ltd
Singapore
Apar Technologies hiring IT Help Desk Specialist Job in Singapore
Apar Technologies
Singapore
Avepoint hiring IT Help Desk Technician Job in Singapore
Avepoint
Singapore
WSH Experts Pte Ltd hiring Help desk technician Job in Singapore
WSH Experts Pte Ltd
Singapore
Alphaeus Pte. Ltd. hiring IT Help Desk Engineer - Entry Level Job in Singapore
Alphaeus Pte. Ltd.
Singapore
WSH Experts Pte Ltd hiring Help Desk Support Engineer Job in Singapore
WSH Experts Pte Ltd
Singapore
WSH Experts Pte Ltd hiring Help Desk Support Officer Job in North East Community Development Council, SG.02, Singapore
WSH Experts Pte Ltd
North East Community Development Council, SG.02, Singapore
WSH Experts Pte Ltd hiring Help Desk support officer Job in Singapore
WSH Experts Pte Ltd
Singapore
INSEAD hiring Senior Help Desk Executive Job in Singapore
INSEAD
Singapore
GMP TECHNOLOGIES (S) PTE LTD hiring IT Helpdesk (Japanese speaking, Banking) Job in Singapore
GMP TECHNOLOGIES (S) PTE LTD
Singapore
GMP TECHNOLOGIES (S) PTE LTD hiring IT Helpdesk (Japanese speaking, Banking) Job in Singapore
GMP TECHNOLOGIES (S) PTE LTD
Singapore
WSH Experts Pte Ltd hiring Help Desk Support Officer, Mandai Job in Singapore
WSH Experts Pte Ltd
Singapore
WSH Experts Pte Ltd hiring Help Desk Support Officer,Mandai Job in Bukit Mandai Village, Bukit Mandai Village, Singapore
WSH Experts Pte Ltd
Bukit Mandai Village, Bukit Mandai Village, Singapore
EtonHouse International Holdings Pte Ltd hiring Japanese Language Teacher Job in North East Community Development Council, SG.02, Singapore
EtonHouse International Holdings Pte Ltd
North East Community Development Council, SG.02, Singapore

Unlock Your IT Help Potential: Insight & Career Growth Guide


Real-time IT Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Help in Downtown Commercial Core, Singapore, highlighting market share and opportunities for professionals in IT Help roles.

3736 Jobs in Singapore
3736
13 Jobs in Downtown Commercial Core
13
Download It Help Jobs Trends in Downtown Commercial Core and Singapore

Are You Looking for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central Job?

Great news! is currently hiring and seeking a IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JAC Recruitment Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Downtown Commercial Core. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central?

Key qualifications for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central?

To improve your chances of getting hired for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central Job Success

JAC Recruitment Pte. Ltd. interview tips for IT Help Desk (Banking)   7000 / JAPANESE LANGUAGE / Central

Here are some tips to help you prepare for and ace your IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central job interview:

Before the Interview:

Research: Learn about the JAC Recruitment Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central interview at JAC Recruitment Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JAC Recruitment Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central Positions

Setting up job alerts for IT Help Desk (Banking) 7000 / JAPANESE LANGUAGE / Central is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!