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IT Helpdesk/ Desktop Support Engineer/ Team Lead Job Opening In Central Singapore Community Development Council – Now Hiring STAFFKING PTE LTD


Job description

Description:

  • Basic up $3000 (Desktop Support Engineer)
  • Basic up $4000 (Team Lead)
  • 5-day work, Office hours
  • Central West area
  • Entry level is welcomed, training provided

Job Scope:

Desktop Support Engineer

  • Provide frontline IT support, including ITSM tickets, walk-ins, on-site support, self-help kiosks, and VIP calls.

  • Handle system onboarding/offboarding, software installations, and elevated access requests.

  • Troubleshoot hardware, network (wired/wireless), secure tokens, and USB device issues.

  • Document resolutions, maintain knowledge base, and escalate critical incidents promptly.

  • Coordinate with vendors for hardware RMA and ensure proper handling of IT equipment.

  • Reset corporate user passwords and ensure software security compliance.

Desktop Support Team Lead

  • Assist the supervisor in managing day-to-day operations, including staffing, scheduling, and performance management.

  • Serve as on-site team lead to ensure SLAs and KPIs are consistently met.

  • Monitor and maintain team quality delivery, ensuring a pleasant end-to-end customer experience and efficient off-site IT support processes.

  • Collaborate with the team to improve first-contact resolution rates.

  • Handle escalated customer inquiries and resolve operational issues promptly while meeting SLA requirements.

  • Support the development and implementation of operational strategies to enhance IT Concierge service efficiency and customer satisfaction.

  • Assist in creating and implementing knowledge-based processes to capture and grow knowledge of current IT applications and self-help services.

Requirements:

  • Diploma/ Degree in Information Technology/ Computer Science, or a related field.

  • Entry level are welcome to apply as training is provided
  • Candidates with experience in IT technical support role and end-user support experience will have added advantage.

  • Candidates with prior team lead experience will be considered for a Team Lead role.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in IT Helpdesk roles.

3772 Jobs in Singapore
3772
3497 Jobs in Central Singapore Community Development Council
3497
Download It Helpdesk Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for IT Helpdesk/ Desktop Support Engineer/ Team Lead Job?

Great news! is currently hiring and seeking a IT Helpdesk/ Desktop Support Engineer/ Team Lead to join their team. Feel free to download the job details.

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at STAFFKING PTE LTD adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

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6. Respect for human rights

7. Obeying Singapore laws and regulations

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