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IT Helpdesk Engineer Job Opening In Ang Mo Kio New Town – Now Hiring PRIMESTAFF MANAGEMENT SERVICES PTE LTD


Job description

  • The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
  • Providing remote support for end-user devices, applications, portal, policies and network connectivity via phone and email.

  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

  • Handle initial classification/ prioritization of the incidents.

    Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirement:

  • Min Higher Nitec in IT related fields
  • Min 1 year experience as technical Service Desk
  • Managing incident and enquiries through ITSM tools (e.g., ServiceNow, Remedy).

  • Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support
  • Working Hour:

  • Rotating 12-hour Day or Night shift.

  • 2 days work with 2 days off day.

EAP No. R

EA License No. 95C5411

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Ang Mo Kio New Town, Singapore, highlighting market share and opportunities for professionals in IT Helpdesk roles.

3756 Jobs in Singapore
3756
27 Jobs in Ang Mo Kio New Town
27
Download It Helpdesk Jobs Trends in Ang Mo Kio New Town and Singapore

Are You Looking for IT Helpdesk Engineer Job?

Great news! is currently hiring and seeking a IT Helpdesk Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PRIMESTAFF MANAGEMENT SERVICES PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Helpdesk Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Ang Mo Kio New Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Helpdesk Engineer?

Key qualifications for IT Helpdesk Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Helpdesk Engineer Job Success

PRIMESTAFF MANAGEMENT SERVICES PTE LTD interview tips for IT Helpdesk Engineer

Here are some tips to help you prepare for and ace your IT Helpdesk Engineer job interview:

Before the Interview:

Research: Learn about the PRIMESTAFF MANAGEMENT SERVICES PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk Engineer interview at PRIMESTAFF MANAGEMENT SERVICES PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PRIMESTAFF MANAGEMENT SERVICES PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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