IT Helpdesk Engineer

Job Descriptions:

• System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance.
  
  
• Hardware fault detection, location, and troubleshooting
• Switch-to-terminal network connectivity and troubleshooting
• Supports wired network, Wi-Fi, shared files, and VPN access
• Handle tickets assigned by the call center and complete them on time
• Handle other helpdesk tasks

Job Requirements:

• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
• Ability to Support of Office Network, Shared Drive, Wireless, and VPN connectivity