Technology Service Desk Engineer (Singapore)
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Responsibilities
Deliver helpdesk services to end-users in accordance with established procedures and service KPIs, ensuring timely response and follow-up on all open tickets and service requests
Participate in internal End-User Computing (EUC) projects, including PC/laptop procurement, warranty coordination, and hardware parts replacement
Respond to end-user computing virus alerts and take appropriate actions to contain and resolve security incidents
Maintain and share EUC support knowledge through proper documentation and knowledge transfer to other Helpdesk Engineers
Maintain up-to-date software and hardware inventory, track deployment status, and manage housekeeping of outdated assets
Ensure compliance with IT security policies, standards, and data protection requirements
Support internal and external IT audits and perform regular documentation reviews
Plan and coordinate teamwork schedules to ensure adequate coverage for 24x7 operations, including weekends and public holidays
Monitor helpdesk queues to ensure timely response and resolution in accordance with SLAs or internal standards
Provide coaching, mentoring, and training to Helpdesk Engineers to strengthen technical capabilities and customer service quality
Serve as the primary escalation point for Level 1 issues prior to engaging Level 2/3 or external vendors
Manage procurement activities for laptops, PCs, and software requested by users
Requirements
Diploma / Degree in IT, Computer Engineering
Minimum 2 years of experience in IT helpdesk
Work experience in Windows XP, 7, 11, Microsoft Office
Work experience in 24x7 manufacturing environment is an advantageous
Strong analytical and problem solving/troubleshooting skills
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industry
Semiconductor Manufacturing
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