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IT Helpdesk (Japanese speaking, Banking) Job Opening In Singapore, Singapore – Now Hiring GMP TECHNOLOGIES (S) PTE LTD


Job description

  • Provide first-level IT support via phone, email, and chat by logging, categorizing, and prioritizing incidents and service requests in ServiceNow, performing initial diagnosis, resolving or escalating issues per ITIL processes, monitoring ticket queues for timely SLA compliance, and maintaining clear communication with users throughout the support lifecycle.

  • Update and maintain internal knowledge base articles by documenting troubleshooting steps and resolutions, while contributing to the continuous improvement of support documentation and workflows.

  • Install and configure software and basic hardware, set up network access, printers, and shared resources, manage user permissions and license allocations, and ensure compliance with internal security and access policies.

  • Collaborate closely with other IT teams to resolve complex issues, participate in service improvement initiatives and feedback loops, and support audits and reporting related to ITIL processes and SLA metrics.

Qualifications:

  • Bachelor’s degree in Information Technology or any relevant field.

  • Minimum one year of experience in IT Help Desk or IT Support, with the ability to maintain and update knowledge base articles, and experience working on multinational projects or within global teams.

  • Proficient in PC operating systems, including Windows (Outlook, Word, Excel, internal applications, etc.) and iOS on iPad.

  • ITIL Foundation Certified, and ensures compliance with SLAs and ITIL processes such as Incident, Request, and Problem Management.

  • Japanese language skills are required to effectively communicate with Japanese-speaking users, understand their needs, and provide accurate support, ensuring seamless service delivery.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ).

e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Helpdesk roles.

3716 Jobs in Singapore
3716
3219 Jobs in Singapore
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Download It Helpdesk Jobs Trends in Singapore and Singapore

Are You Looking for IT Helpdesk (Japanese speaking, Banking) Job?

Great news! is currently hiring and seeking a IT Helpdesk (Japanese speaking, Banking) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GMP TECHNOLOGIES (S) PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Helpdesk (Japanese speaking, Banking) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Helpdesk (Japanese speaking, Banking)?

Key qualifications for IT Helpdesk (Japanese speaking, Banking) typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Helpdesk (Japanese speaking, Banking) Job Success

GMP TECHNOLOGIES (S) PTE LTD interview tips for IT Helpdesk (Japanese speaking, Banking)

Here are some tips to help you prepare for and ace your IT Helpdesk (Japanese speaking, Banking) job interview:

Before the Interview:

Research: Learn about the GMP TECHNOLOGIES (S) PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk (Japanese speaking, Banking) interview at GMP TECHNOLOGIES (S) PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GMP TECHNOLOGIES (S) PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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