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IT Helpdesk support Job Opening In Central Water Catchment – Now Hiring WSH Experts Pte Ltd


Job description

a) Incident and Problem Management:

(i) Application Support

* Install other 3-party applications upon request

* Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.

* Making support request to issues related to Microsoft Office 365 platform.

* Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

* Escalation to L2 Support.

(ii) General Support

* Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

* Printer Related Support: Install, Configure, Escalate to Vendor.

* Monthly Random Laptop Checks

* User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

* Corporate SIM Card assignment, maintain Mobile number listing.

(iii) Network Support

* Fault reporting: VPN, Internet Connection

* Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

* Meraki Device Admin, device whitelisting, blacklisting, etc.

* Sophos Central Admin, Device and user group assignment, etc.

* Ruckus Admin, reset Ruckus APs, adjust settings, etc.

* Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

(iv) Cybersecurity Support

* Send Staff Advisory

* Create KnowBe4 User

* Daily Firewall Security Checks

* Daily Sign-In Checks

(v) 3CX Support

* Assign extension, install and configure 3CX app, maintain extension listing etc

b) Asset Management:

* Asset Issuance, Loan Issuance, Track and maintain asset listings.

* To assist in stock-taking exercise, if required.

* Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports

* Daily Sign-In Logs Report

* Daily Firewall Security Checks Report

* Daily Helpdesk Ticket Report

* Weekly Helpdesk Ticket Report

* Monthly Helpdesk Ticket Report

* Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff

* Yearly User Licensing Report

* Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

* Monthly First Response Time Report (Amount of time between a support

ticket submission and the first response from the helpdesk)

* Monthly Resolution Time Report (Time it takes to resolve an issue)

Roles and Responsibilities

First-Level Troubleshooting:

The Help Desk must provide first-level troubleshooting for issues, diagnosing software or hardware failures and determining the root cause of problems.

Once the root cause is identified, the Help Desk is responsible for resolving the issue or escalating it to second or higher-level support staff if needed.

Liaising with Third-Party Vendors:

If the equipment is under warranty or a maintenance contract, the Help Desk is expected to coordinate with third-party vendors for the replacement of parts or rectification of faults.

Competency Level

a) Good at Operating Systems and Desktop Support (Microsoft Windows)

b) Be able to speak clear and good conversational English

c) Possess good telephony skills

d) Understanding Computer Hardware and Peripherals

e) Network Fundamentals and Troubleshooting

f) Essential Cybersecurity knowledge

g) IT Service Management and Help Desk Operations

Job Type: Full-time

Pay: $3, $3,150.00 per month

Work Location: In person

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Central Water Catchment, Singapore, highlighting market share and opportunities for professionals in IT Helpdesk roles.

3763 Jobs in Singapore
3763
272 Jobs in Central Water Catchment
272
Download It Helpdesk Jobs Trends in Central Water Catchment and Singapore

Are You Looking for IT Helpdesk support Job?

Great news! is currently hiring and seeking a IT Helpdesk support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WSH Experts Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Helpdesk support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Water Catchment. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Helpdesk support?

Key qualifications for IT Helpdesk support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Helpdesk support?

To improve your chances of getting hired for IT Helpdesk support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Helpdesk support Job Success

WSH Experts Pte Ltd interview tips for IT Helpdesk support

Here are some tips to help you prepare for and ace your IT Helpdesk support job interview:

Before the Interview:

Research: Learn about the WSH Experts Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk support interview at WSH Experts Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WSH Experts Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Helpdesk support Positions

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