Responsibilities:
- Administer, manage and maintain network, servers and storage
- Provide technical support in computer hardware, software and associated peripherals and ensure computers are setup and configured with standard software for users in local and regional offices
- Provide support for IT projects and propose recommendations to improve IT operations with suitable IT solutions and tools
- Ensure proper functioning of all security appliances and adherence to IT security policy control
- Create, review and update IT security policies and procedures
- Carry out periodic and required security updates to all IT systems, computers and equipment
- Perform backup and restoration of data & systems and periodic disaster recovery exercises as well as constant monitoring of system logs to identify and remove security threats
- Propose and develop implementation plans of useful IT technologies for constant infrastructure and security improvements
- Conduct User Training and documentation
- Work closely with regional IT colleagues for support, system implementation and IT operations
Coordinate with IT vendors on faulty hardware repairs, replacement and support.
Skills and Experience
1.
Technical Skills
- Knowledge of operating systems (Windows, Linux, macOS)
- Experience with networking (DNS, DHCP, VPNs, routing, firewalls)
- Proficiency in server management (file servers, database servers)
- Expertise in virtualization and cloud technologies (VMware, Microsoft Azure)
- Backup and disaster recovery strategies
- System monitoring and performance tuning
2.
Security and Compliance
- Security best practices (firewalls, antivirus, encryption, access control)
- Understanding of data protection regulations (GDPR, etc.)
- Experience with patch management and vulnerability assessment
3.
Troubleshooting and Support
- Incident response and problem-solving skills
- Helpdesk or user support experience (T1-T3)
- Ability to diagnose and resolve hardware/software issues
4.
Automation and Scripting
- Scripting skills for system management tasks (PowerShell, Bash)
- Familiarity with automation tools (Power Automate, P)
5.
Documentation and Reporting
- Ability to create and maintain system documentation
- Report generation for performance, security, and usage metrics
6.
Collaboration and Communication
- Experience working with cross-functional teams
- Ability to work closely with IT team members from other locations
- Experience with team management
- Ability to work closely with IT team members from other locations
- Effective communication with non-technical stakeholders
7.
Project Management and Planning
- Ability to handle infrastructure upgrades and migrations
- Experience with planning and executing IT projects
Certifications
- Relevant certifications (Microsoft, Cisco, AWS, etc.)
1.
Experience in IT Infrastructure Management
- Familiarity with managing and maintaining a site's IT infrastructure
- Knowledge of industry-standard tools for monitoring and managing systems
2.
Adaptability and Learning
3.
Ability to work independently and take ownership of issues.
- Willingness to stay current with evolving technologies
- Flexibility in adapting to new systems or processes
4.
Language
- English and Chinese spoken and written fluently.
Studies
1.
Bachelor's Degree (preferred, but not mandatory):
- Computer Science
- Information Technology (IT)
- Information Systems
- Network Engineering
- Cybersecurity (optional but beneficial)
2.
Alternative Qualifications :
- Associate's Degree in a related field (e.g., IT support, network administration)
- Technical Certifications (in lieu of formal degrees, or as an addition):
- Microsoft Certified: Windows Server, Azure, etc.
- Cisco Certified Network Associate (CCNA)
3.
Relevant Work Experience (practical hands-on experience):
- Minimum of 5 years of experience in IT support, system administration, or a related field