- Deliver Service Operations support for internal and external customers, ensuring compliance with SLAs.
- Maintain and optimize system and product performance, acting as SPOC for escalations.
- Provide incident, problem, and change management support; escalate to resolver teams when needed.
- Conduct preventive maintenance, monitor systems, and perform installations, upgrades, and repairs.
- Coordinate with vendors for hardware issues, replacements, and service delivery performance.
- Support service cutovers, document lessons learned, and share best practices to improve service quality.
- Participate in on-call support and assist in operational reporting and task coordination.
Qualifications:
- Diploma/Bachelor's in Computer Science, Electronic Engineering, or equivalent.
- Certifications: Unix/Linux, VMware, ITIL Foundation v3.
- 3+ years' experience with RHEL/Windows servers, VMware, IBM MQ, Apache/Tomcat, monitoring tools, firewalls, load balancers, storage, backup, and security technologies.
Key Skills & Experience:
- Hands-on application, system, and infrastructure support including health checks, fault analysis, and preventive maintenance.
- Strong troubleshooting with scripting (Bash, Perl, Python) and Java debugging for automation and issue resolution.
- Managed network, storage, and security devices; performed upgrades and backup/recovery operations.
- Administered monitoring tools, performed root cause analysis, and ensured compliance with IT security standards.
- Collaborated with vendors and supported data center failover and disaster recovery exercises.
- Demonstrated ownership and organizational skills to drive issues through to resolution.
To apply, please visit and search for Job Reference: L3XW6W3W
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions.
e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.
e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.