IT Manager - InterContinental Singapore

YOUR DAY-TO-DAY

+ Designate and train key colleagues on IT systems to ensure continuity during absences.

+ Communicate system changes, issues, and updates to respective stakeholders.

+ Coordinate purchase of non-standard program applications as needed.

+ Manage and monitor all computer hardware to ensure optimal guest experience.

+ Maintain thorough product, service, and hotel knowledge to effectively assist guests, while implementing procedures that enhance guest satisfaction and ensure adherence to brand standards.

+ Evaluate and maintain internal controls for accounting and computer systems.

+ Ensure proper maintenance contracts and preventive maintenance for IT systems.

+ Stay updated on relevant technology, including hardware, software, PMS, POS, cyber security systems, and communication tools.

+ Manage system configurations, performance monitoring, software installations, and troubleshoot issues.

+ Establish and document Crisis Management procedures; ensure backups and data security meet Brand standards.

+ Control physical and data security of computer systems and administer user access and passwords.

+ Maintain technical documentation and distribute relevant reports and updates.

+ Conduct self-audits and follow up on CSA audit findings.

+ Develop and manage annual CAPEX and OPEX budgets, ensuring alignment with operational and corporate objectives.

+ Lead and coordinate the annual PCI DSS compliance audit, maintaining adherence to regulatory and brand standards.

+ Oversee vendor management, including contract negotiations, performance reviews, and service delivery optimization.

+ Serve as the hotel’s Data Protection Officer (DPO), ensuring compliance with data privacy regulations and corporate policies.

+ Adhere to and enforce OH&S policies, safety, and security procedures, reporting hazards and incidents promptly.

What we need from you

+ Bachelor’s in Computer Science, IT, or related field with 3+ years of relevant experience (or equivalent education/work combination)

+ Strong customer service, communication, and interpersonal skills; represents the brand professionally

+ Solid knowledge of local area networks and Microsoft Windows

+ Strong problem-solving, organizational, and training abilities

+ Strong understanding of innovation and technology trends

+ Able to assess, implement, and influence change effectively across hotel operations

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button.

Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.