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Urgent! IT Manager Job Opening In Singapore, Singapore – Now Hiring dnata



Job description

Duties And Responsibilities

  • Lead the management and transformation of Azure cloud systems and on-premises infrastructure, ensuring high availability, security, and alignment with dnata’s strategic objectives.

  • Oversee administration of the Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams), Entra ID (Azure AD), Intune (MDM/MAM), ensuring secure, efficient, and reliable service delivery.

  • Plan and implement system upgrades, integrations, and modernization initiatives, with a strong focus on automation, cost-effectiveness, and improved performance.

  • Deploy and manage secure communication and mobility solutions essential for operational teams, ensuring these systems are reliable, efficient, and well-integrated.

  • Ensure seamless integration of IT systems with infrastructure components, supporting critical operational functions such as Ground Operations, Cargo, Catering, HR, Finance, and Safety.

  • Manage IT systems and infrastructure projects, balancing scope, schedule, resources, and costs to deliver on time and in line with business requirements.

  • Build and maintain strong vendor relationships, negotiating contracts and monitoring service delivery to meet SLAs.
  • Collaborate with local and global IT teams to ensure systems and infrastructure align with dnata’s security policies, operational standards, and best practices.

  • Prioritize and drive efforts to optimize systems performance, identifying opportunities for improvement and delivering measurable value.

  • Provide clear, consistent communication and support to stakeholders at all levels, ensuring business and operational needs are met effectively.

  • Monitor system and infrastructure performance, proactively managing risks, incidents, and capacity to ensure continuous service availability.

  • Maintain up-to-date documentation of systems architecture, configurations, and processes, ensuring adherence to change management and ITIL best practices.

  • Enforce compliance with dnata’s safety, security, and health policies.

  • Lead root-cause analysis and problem management to reduce downtime and repeat incidents.

  • Assist in managing the IT systems and infrastructure operating budget, ensuring accurate forecasting and cost control.

  • Lead business continuity and disaster recovery planning and testing, ensuring systems remain resilient and prepared for disruptions.

  • Utilize monitoring tools to maintain visibility and ensure rapid incident response.

  • Lead, mentor, and develop a small team of technical staff (in-house and vendor-managed) to deliver high-quality IT systems and infrastructure support.

  • Ensure readiness for internal and external audits by maintaining compliance with relevant requirements.

Requirements & Skills

  • Bachelor’s degree in IT, Computer Science, Engineering, or related field; certifications preferred (Azure Admin/Solutions Architect, Microsoft 365, CISSP/Security+, ITIL, PMP/PRINCE2).

  • 10–12+ years’ experience managing Azure cloud and on-premises environments, including networking, security, monitoring, virtualization, backups, and disaster recovery.

  • Proven administration of Microsoft 365, Entra ID (Azure AD), and Intune in production, with strong optimization and secure mobility solutions deployment.

  • Demonstrated ability to lead system modernization, integration (ERP, Oracle), automation, and cost-optimization projects, delivering on time and within budget.

  • Solid knowledge of IT security tools and practices (e.g., Zscaler, Microsoft Defender) as part of secure systems design and operations.

  • Strong vendor management experience, including contract negotiation, service monitoring, and relationship building.

  • Advanced project management skills with planning, budgeting, resource coordination, and delivery across operational or safety-critical environments (aviation, logistics, manufacturing).

  • Excellent analytical, problem-solving, and communication skills, with a proactive, disciplined, customer-first approach aligned to dnata’s safety and service values.

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Required Skill Profession

It Management & It Project Management



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