Date: 13 Oct 2025
Location: Singapore, Singapore
Company: Singtel Group
An empowering career at Singtel begins with a Hello.
Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.
Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.
So, when you say hello to us, you are really empowered to say…Hello BIG Possibilities.
The Operations Manager is responsible for managing day to day support of an organization's information technology activities, meeting customer's requirements and Service Level Agreements.
Ensuring that systems, services, and infrastructure work reliably and securely.
Lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.
The IT operations manager provides guidance and leadership to the services render and its team, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues
Project Delivery
Review and raise resource requirement
Review, monitor and report project health status
Customer/Vendor Management
Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly operation reports) within the agreed timeframes
Business Development
Team Management
Services Availability
Skills for Success:
Technical Skills on IT infrastructure, including servers and networks but not limited to
Team Leadership/People management - able to effectively manage IT personnel and set priorities
Process Enhancement - develop and implement policies and procedures for the services support, so some familiarity with assessing and improving processes is vital
Communication skills – Have strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization
Problem-solving skills – Requires excellent problem-solving skills, especially when it comes to directly addressing user issues within the services support.