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IT Operations Manager Job Opening In Singapore, Singapore – Now Hiring Singtel


Job description

An empowering career at Singtel begins with a Hello.

Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.

Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.


The Operations Manager is responsible for managing day to day support of an organization’s information technology activities, meeting customer’s requirements and Service Level Agreements.

Ensuring that systems, services, and infrastructure work reliably and securely.

Lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.

The IT operations manager provides guidance and leadership to the services render and its team, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues

Project Delivery

  • Act as a focal point for all operational support related queries and issues

  • Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer

  • Regular review with support team to ensure that all support tasks and deliverables meet service levels

  • Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer

  • Notify/escalate any ‘out of scope’ variations to services to Service Delivery Manager (SDM) / Service Delivery Director (SDD)

  • Notify/escalate critical issues or variations to service levels to Service Delivery Manager (SDM) / Service Delivery Director (SDD)

  • Review service request/enhancement effort, schedules and risk plans

  • Review and raise resource requirement
  • Review, monitor and report project health status
  • Customer/Vendor Management

  • Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
  • Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly operation reports) within the agreed timeframes
  • Business Development

  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Service Delivery Manager (SDM) for development of that opportunity

  • Act as a focal point for gathering of operational information for development of any opportunities
  • Team Management

  • Delegate operational tasks effectively by providing clear and specific instructions and goals

  • Plan, track and monitor the tasks assigned to the team leader/ members

  • Participate in leadership activities and providing performance feedback and developmental coaching

  • Monitor and improve team performance, providing leadership, coaching, and performance management
  • Services Availability

  • Monitoring an organization’s IT infrastructure for irregularities and performance issues.

    Assesses data and error logs, along with any reports, to determine areas for improvement.

    In this aspect of the role, may also determine to recommend as and when necessary.

  • Skills for Success:

  • At least 5 years of experience in Managing IT Infrastructure operations.

  • Technical Skills on IT infrastructure, including servers and networks but not limited to
  • Team Leadership/People management - able to effectively manage IT personnel and set priorities

  • Process Enhancement - develop and implement policies and procedures for the services support, so some familiarity with assessing and improving processes is vital

  • Communication skills – Have strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization

  • Problem-solving skills – Requires excellent problem-solving skills, especially when it comes to directly addressing user issues within the services support.
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your IT Operations Potential: Insight & Career Growth Guide


    Real-time IT Operations Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Operations in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Operations roles.

    11048 Jobs in Singapore
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    Are You Looking for IT Operations Manager Job?

    Great news! is currently hiring and seeking a IT Operations Manager to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for IT Operations Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Operations Manager?

    Key qualifications for IT Operations Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for IT Operations Manager Job Success

    Singtel interview tips for IT Operations Manager

    Here are some tips to help you prepare for and ace your IT Operations Manager job interview:

    Before the Interview:

    Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Final Thought:

    To prepare for your IT Operations Manager interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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