IT Operations Support Analyst

Key Responsibilities

• Provide daily operational support for analytics platforms and related infrastructure.
  
  
• Monitor system performance, troubleshoot issues, and ensure timely resolution of production incidents.
  
  
• Collaborate with development and infrastructure teams to implement fixes and enhancements.
  
  
• Support end users with application-related queries and technical issues.
  
  
• Maintain documentation for operational procedures, incident resolutions, and system configurations.
  
  
• Participate in deployment activities and post-deployment validations.
  
  
• Ensure adherence to SLAs and compliance standards.
  
  

Requirements

• 3–5 years of experience in IT operations, application support, or infrastructure support.
  
  
• Familiarity with data platforms, cloud environments (e.g., AWS, Azure), and monitoring tools.
  
  
• Basic scripting or automation skills (e.g., Python, Shell, PowerShell) is a plus.
  
  
• Strong problem-solving and communication skills.
  
  
• Ability to work in a fast-paced, data-driven environment.