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IT Ops and Incident Manager Job Opening In Singapore, Singapore – Now Hiring Assurity Trusted Solutions


Job description

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech).

As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes.

In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are seeking an IT Ops and Incident Manager to lead our operations team and ensure the effective management of incidents within our IT environment.

A brief summary of your job responsibilities:

  • Oversee incident management processes, ensuring timely resolution and minimal disruption to services.

  • Coordinate with various teams to efficiently manage incidents and ensure effective communication throughout the incident lifecycle.

  • Define and implement operational standards, best practices, and procedures for incident management.

  • Conduct post-incident reviews to improve processes and prevent recurrence of incidents.

  • Monitor system performance and availability, taking proactive measures to mitigate potential issues.

  • Lead IT operations activities, ensuring seamless service delivery and compliance with internal and external standards.

  • Work with senior management to report on incident trends, service performance, and improvement initiatives.

  • Provide leadership and mentorship to the ops and incident management team, fostering a culture of continuous improvement.

Minimum Qualifications:

  • Minimum 5 years of experience in IT operations and incident management roles.

  • Strong knowledge of ITIL best practices and certification, preferably ITIL v3 or v4.

  • Experience with incident management tools and IT service management software.

  • Proven ability to lead and manage teams in a fast-paced IT environment.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Familiarity with IT infrastructure, security principles, and operational risk management.

  • Ability to manage multiple priorities and projects effectively.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience.

Interested applicants, please click Apply Now.

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte.

Ltd.

(ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: or such other successor site.

We promote a learning culture and encourage you to grow and learn.

A competency framework is in place to help you grow your career with us.

#J-18808-Ljbffr

Required Skill Profession

It Management & It Project Management


  • Job Details

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Unlock Your IT Ops Potential: Insight & Career Growth Guide


Real-time IT Ops Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Ops in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Ops roles.

4346 Jobs in Singapore
4346
3799 Jobs in Singapore
3799
Download It Ops Jobs Trends in Singapore and Singapore

Are You Looking for IT Ops and Incident Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Assurity Trusted Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Ops and Incident Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Ops and Incident Manager?

Key qualifications for IT Ops and Incident Manager typically include It Management & It Project Management and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Ops and Incident Manager Job Success

Assurity Trusted Solutions interview tips for IT Ops and Incident Manager

Here are some tips to help you prepare for and ace your IT Ops and Incident Manager job interview:

Before the Interview:

Research: Learn about the Assurity Trusted Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Ops and Incident Manager interview at Assurity Trusted Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Assurity Trusted Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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