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IT Project Support Executive Job Opening In Singapore, Singapore – Now Hiring Appvantage


Job description

Join Our Team at Appvantage in Singapore

Are you ready for an exhilarating new journey with us?

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionise e-commerce and enhance user and customer experiences.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Support Executive to join our team in Singapore and oversee the support operations for our in-house digital products.

As the Project Support Executive, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service.

The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Here's a glimpse of your responsibilities:

1.

Cultivate Connections

  • Foster and maintain strong, professional relationships with clients, vendors, and partners.

  • Support seamless communication and collaboration across stakeholders.

  • Ensure that all project implementations are aligned with company quality standards and client expectations.

2.

Operation Support

  • Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.

  • Monitor support tickets and maintain a high standard of customer service and satisfaction.

  • Collaborate with internal teams (engineering, QA, product) to investigate root causes of recurring issues and drive improvements.

  • Design and refine support processes to improve efficiency and response times.

  • Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.

  • Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.

  • Create and maintain clear, user-friendly support documentation (e.g., FAQs, troubleshooting guides, knowledge base).

  • Stay informed of best practices in digital product support, customer service, and user experience.

3.

Quality Assurance

  • Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.

  • Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.

  • Verify backlog items and confirm that development meets business and customer expectations.

  • Conduct and lead User Acceptance Testing (UAT) for new features or product updates.

  • Provide clear feedback to the development team on usability, bugs, and potential improvements.

  • Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.

  • Communicate QA progress and results to stakeholders in a timely and structured manner.

4.

Versatile Contributor

  • Take on additional responsibilities and ad-hoc assignments as needed.

  • Adapt quickly to changing project requirements or organizational priorities.

Job Requirements

  • Educational Background: Bachelor's Degree in Information Systems or Business.

  • Experience: 2-3 years' experience in the IT industry is preferred.

  • Communication: Excellent communication skills are essential.

  • Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).

    Experience with JIRA or similar Project management tools.

  • Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.

  • Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.

  • Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth.

If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us.

Your adventure starts here

Job Types: Full-time, Permanent

Pay: $4, $6,000.00 per month

Work Location: In person

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Project Potential: Insight & Career Growth Guide


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Are You Looking for IT Project Support Executive Job?

Great news! is currently hiring and seeking a IT Project Support Executive to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Appvantage adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Project Support Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Project Support Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Project Support Executive Job Success

Appvantage interview tips for IT Project Support Executive

Here are some tips to help you prepare for and ace your IT Project Support Executive job interview:

Before the Interview:

Research: Learn about the Appvantage's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Project Support Executive interview at Appvantage, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Appvantage's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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