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IT Service Delivery Manager Job Opening In Central Singapore Community Development Council – Now Hiring JOINTHIRE SINGAPORE PTE. LTD.


Job description

About Company

Our Client is a 100% subsidiary company of a Japanese information and Communications Company.

They are one-stop service provider of all communication services .

Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

Job Description

  • Serve as the primary point of contact for clients for service issues, conduct regular service review meetings, aligning client's expectations and manage client satisfaction.

  • Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identify and lead service improvement initiatives (CSI).

  • Managing and ensuring the operational processes of the service desk and operational teams, manage the service budget and resources, ensure compliance with ITIL or other relevant frameworks.

  • Take ownership and oversee the escalation and resolution of critical or major incidents and complex problems to drive swift resolutions and post-incident review.

  • Proactively identify gaps and inefficiencies in current service delivery processes and lead initiatives to implement improvements, often leveraging frameworks like ITIL.

  • Conduct regular service review meetings with clients and internal stakeholders, presenting performance reports, discussing service improvements, and providing clear, timely updates during major incidents.

  • Work with development and technical teams to ensure new services or changes are designed and transitioned into operation smoothly, without negatively impacting the existing service environment.

  • Oversee and manage the performance of third-party vendors and suppliers who contribute to the delivery of the service, ensuring they meet their obligations.

  • Other ad hoc duties as assigned by the company

Job Requirements

  • At least 3 to 5 years in IT service management (IT Infrastructure, cloud services) experience
  • Proven track record in a client-facing service delivery role.

  • Bachelor's degree in a relevant Information Technology field.

  • Strong understanding of IT service management principles (ITIL certification is often required)
  • Excellent leadership and people management skills
  • Strong analytical and problem-solving abilities
  • Exceptional communication, and presentation skills.

  • Preferably having ITIL certification
  • Experienced with specific CRM or service management platforms (e.g., ServiceNow) and project management experience would be a plus point

Compensation

  • Work location: Tanjong Pagar
  • Working hour: Monday to Friday 8:30AM - 5:30PM
  • Variable Bonus (Dec / Jun)
  • Annual Leave: 12 days (add 1 day/year up to max 22 days)
  • Insurance: Group hospitalization and surgical with outpatient/dental benefits, personal accident insurance coverage
  • Annual Health Screening provided
  • Career growth opportunities

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

12788 Jobs in Singapore
12788
11569 Jobs in Central Singapore Community Development Council
11569
Download It Service Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for IT Service Delivery Manager Job?

Great news! is currently hiring and seeking a IT Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JOINTHIRE SINGAPORE PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Delivery Manager?

Key qualifications for IT Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Delivery Manager?

To improve your chances of getting hired for IT Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Delivery Manager Job Success

JOINTHIRE SINGAPORE PTE. LTD. interview tips for IT Service Delivery Manager

Here are some tips to help you prepare for and ace your IT Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the JOINTHIRE SINGAPORE PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Delivery Manager interview at JOINTHIRE SINGAPORE PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JOINTHIRE SINGAPORE PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Service Delivery Manager Positions

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