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IT Service Delivery Manager Job Opening In North East Community Development Council – Now Hiring IDEMIA Public Security


Job description

This role maximizes customer satisfaction and IDEMIAs business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.

  • Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes
  • Monitors customer service KPIs and maintenance budget, and drives associated action plans
  • Manages or oversees dedicated field customer support engineers (internal, subcontractors or third-party maintainers)
  • Ensures adequate communication with customer and internal stakeholders through meetings and reporting
  • Proposes improvements to maintenance strategy throughout the life of the contract
  • Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders
  • Understands technical specification and client requirements, and solution architecture
  • Defines strategy and manages maintenance activities for simple solutions
  • Manages critical situations with the customer potentially with guidance of the lead or expert or senior peer
  • Prepares and communicates Supports Activities Reports
  • Presents results to customer

Requirements:

  • Minimum 5-8 years of experience in service delivery, technical support, or customer operations roles
  • Strong communication and coordination skills, able to interact with internal teams and clients confidently
  • Basic understanding of system maintenance processes (e.g. updates, issue handling, spare parts planning)
  • Ability to work with support engineers, track service KPIs, and follow up on action plans
  • Able to handle urgent or critical client issues with guidance from senior peers
  • Proficient in using MS Office and service tools (e.g. ticketing systems, reporting tools)

Nice-to-Have:

  • Experience working with government or enterprise clients
  • Exposure to biometric, identity, or security technology solutions
  • Familiar with crisis management or escalations
  • Able to understand basic technical documentation or solution architecture (no need to be hands-on)

Other Info:

  • This is an on-site position (based in Singapore), with limited flexibility for WFH only in exceptional cases

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

12816 Jobs in Singapore
12816
2107 Jobs in North East Community Development Council
2107
Download It Service Jobs Trends in North East Community Development Council and Singapore

Are You Looking for IT Service Delivery Manager Job?

Great news! is currently hiring and seeking a IT Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IDEMIA Public Security adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Delivery Manager?

Key qualifications for IT Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Delivery Manager?

To improve your chances of getting hired for IT Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Delivery Manager Job Success

IDEMIA Public Security interview tips for IT Service Delivery Manager

Here are some tips to help you prepare for and ace your IT Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the IDEMIA Public Security's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Delivery Manager interview at IDEMIA Public Security, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IDEMIA Public Security's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Service Delivery Manager Positions

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