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IT Service Delivery Manager Job Opening In North East Community Development Council – Now Hiring ST Engineering Urban Solutions


Job description

Responsibilities:

  • Ensure that all processes and procedures are followed
  • Lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues
  • Lead the troubleshooting and performing of root causes failure analysis for infrastructures issues
  • Manage the delivery of infrastructure across AWS environments, On-prem, VMware, hyper-converge technology ensuring alignment with SLAs and customer expectations.

    Oversee the daily operations environments, including incident management, Service Request, change control, and problem resolution.

  • Strong understanding in dashboards and tools (e.g. eG, Managed Engine, SolarWinds, AWS Monitor) to ensure real-time health and performance visibility of operation environments.

  • Contribute to project and transition plans schedules, budgets, resource allocation, and risk management strategies for OT/IT Infra & Apps projects, aligning with Industry 4.0, Whole-Of-Government (WOG) and IM8 standards.

  • Spearhead in creating overall ITSM processes and IT Service Desk setup including ticketing system, utilizing the ITIL framework to enhance service efficiency.

  • Spearhead and focus in strategically preparing and building the day-2 / operational plan, such as engineer work schedule, operation yearly activity calendar, preventive maintenance (PM) schedule, patch management schedule, audit activity
  • Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics.

    Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally.

    Coordinate with internal teams to ensure service adjustments meet evolving client requirements.

  • Resource and Capacity Management- Oversee infrastructure resource allocation and capacity planning to ensure optimal service delivery and performance.

  • Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.

    Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics.

  • Responsible for the operation CAPEX & OPEX such as Asset management update (CMDB), software & licenses renewal, hardware maintenance renewal, vendor supports review & renewal
  • Responsible in preparing and presenting weekly and monthly reporting to client stakeholders on the account updates
  • Ensure that regular reviews of the services provided SLAs and KPIs are conducted to maintain alignment between the services and the expectations of the customer
  • Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
  • Participate in leadership activities and providing performance feedback and developmental coaching

Requirements:

  • Diploma and above in IT / Software / Engineering fields
  • Min 12 years of experience in IT service delivery management; project and program management; resource and vendor management; client and stakeholder management; problem and incident management.

  • ITIL 3 & 4 certified
  • Preference to have experience in OT technologies such as Security and Access Control Systems Facial recognition system, Access Control System
  • Must be willing to go down to ground and be hands-on to understand situation when problem arise
  • Willing to travel on-site at Jurong Island
  • Experience handling government agencies with understanding of IM8 processes, Government Commercial Cloud (GCC) and Whole-Of-Government (WOG) operation structure is an added advantage
  • Strong knowledge of networks, servers, virtualization, and cloud technologies.

  • Experience with monitoring tools, ITSM platforms, and disaster recovery planning.

  • Experience with contract and vendor management
  • Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of services
  • Good communication skills, keen to learn and a team player
  • Ability to work independently, plan and provide system solution
  • Ability to manage stakeholders and vendors
  • Able to work in a fast-paced environment
  • Able to work well in a matrix team

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

12816 Jobs in Singapore
12816
2107 Jobs in North East Community Development Council
2107
Download It Service Jobs Trends in North East Community Development Council and Singapore

Are You Looking for IT Service Delivery Manager Job?

Great news! is currently hiring and seeking a IT Service Delivery Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ST Engineering Urban Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Delivery Manager?

Key qualifications for IT Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Service Delivery Manager Job Success

ST Engineering Urban Solutions interview tips for IT Service Delivery Manager

Here are some tips to help you prepare for and ace your IT Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the ST Engineering Urban Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Delivery Manager interview at ST Engineering Urban Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ST Engineering Urban Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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