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Urgent! IT Service Delivery Manager (SCDS/EL) Job Opening In Singapore, Singapore – Now Hiring ST Engineering
Responsibilities
Ensure that all processes and procedures are followed
Lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues
Lead the troubleshooting and performing of root causes failure analysis for infrastructures issues
Manage the delivery of infrastructure across AWS environments, On-prem, VMware, hyper-converged technology ensuring alignment with SLAs and customer expectations.
Oversee the daily operations environments, including incident management, Service Request, change control, and problem resolution.
Strong understanding in dashboards and tools (e.g. eG, Managed Engine, SolarWinds, AWS Monitor) to ensure real-time health and performance visibility of operation environments.
Contribute to project and transition plans schedules, budgets, resource allocation, and risk management strategies for OT/IT Infra & Apps projects, aligning with Industry 4.0, Whole-Of-Government (WOG) and IM8 standards.
Spearhead in creating overall ITSM processes and IT Service Desk setup including ticketing system, utilizing the ITIL framework to enhance service efficiency.
Spearhead and focus in strategically preparing and building the day-2 / operational plan, such as engineer work schedule, operation yearly activity calendar, preventive maintenance (PM) schedule, patch management schedule, audit activity
Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics.
Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally.
Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
Resource and Capacity Management- Oversee infrastructure resource allocation and capacity planning to ensure optimal service delivery and performance.
Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.
Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics.
Responsible for the operation CAPEX & OPEX such as Asset management update (CMDB), software & licenses renewal, hardware maintenance renewal, vendor supports review & renewal
Responsible in preparing and presenting weekly and monthly reporting to client stakeholders on the account updates
Ensure that regular reviews of the services provided SLAs and KPIs are conducted to maintain alignment between the services and the expectations of the customer
Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
Participate in leadership activities and providing performance feedback and developmental coaching
Requirements
Diploma and above in IT / Software / Engineering fields
Min 12 years of experience in IT service delivery management; project and program management; resource and vendor management; client and stakeholder management; problem and incident management.
ITIL 3 & 4 certified
Preference to have experience in OT technologies such as Security and Access Control Systems Facial recognition system, Access Control System
Must be willing to go down to ground and be hands-on to understand situation when problem arise
Willing to travel on-site at Jurong Island
Experience handling government agencies with understanding of IM8 processes, Government Commercial Cloud (GCC) and Whole-Of-Government (WOG) operation structure is an added advantage
Strong knowledge of networks, servers, virtualization, and cloud technologies.
Experience with monitoring tools, ITSM platforms, and disaster recovery planning.
Experience with contract and vendor management
Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of services
Good communication skills, keen to learn and a team player
Ability to work independently, plan and provide system solution
Ability to manage stakeholders and vendors
Able to work in a fast-paced environment
Able to work well in a matrix team
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
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Unlock Your IT Service Potential: Insight & Career Growth Guide
Real-time IT Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12718 jobs in Singapore and 10556 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ST Engineering is currently hiring and seeking a IT Service Delivery Manager (SCDS/EL) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Service Delivery Manager (SCDS/EL) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ST Engineering adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Service Delivery Manager (SCDS/EL) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Service Delivery Manager (SCDS/EL) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Service Delivery Manager (SCDS/EL) interview at ST Engineering, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ST Engineering's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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