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Urgent! IT Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring Confidential

IT Service Delivery Manager



Job description

Responsibilities:

  • Ensure compliance with all processes, procedures, and SLAs across AWS, on-prem, VMware, and hyper-converged infrastructures.

  • Lead complex troubleshooting and root-cause analysis to resolve infrastructure issues and improve system reliability.

  • Manage daily IT operations (incident, service request, change, and problem management) and coordinate with vendors and internal teams for seamless BAU support.

  • Oversee ITSM processes, service desk setup, and ticketing systems using the ITIL framework.

  • Develop operational plans (work schedules, PM schedules, patch management, audits) and drive capacity/resource planning to ensure optimal performance.

  • Conduct regular service reviews with clients, provide operational insights, and act as a trusted advisor to stakeholders.

  • Monitor and report on infrastructure health using tools such as eG, ManageEngine, SolarWinds, and AWS Monitor.

  • Manage CAPEX/OPEX including asset management, renewals, vendor support, and weekly/monthly reporting to stakeholders.

  • Collaborate with cybersecurity teams to maintain security controls and proactively address vulnerabilities.

  • Provide leadership, coaching, and performance feedback to team members.

Requirements:

  • Diploma or higher in IT, Software, or Engineering.

  • 12+ years in IT service delivery, project/program management, vendor & stakeholder management.

  • ITIL v3 & v4 certified.

  • Strong knowledge of networks, servers, virtualization, cloud, ITSM platforms, and disaster recovery.

  • Experience with OT technologies and government agencies (IM8, GCC, WOG) an advantage.

  • Hands-on, customer-focused, and able to work under pressure and travel to Jurong Island.

  • Excellent communication, stakeholder management, and teamwork skills; thrives in fast-paced, matrix environments.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to for immediate processing.

Otherwise, you may WhatsApp your latest CV to for a quicker response.

Only shortlisted candidates will be notified.


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