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Urgent! IT Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring K2 Partnering Solutions Pte Ltd
IT Service Delivery Manager
Multi-Technology Service Oversight and Customer Engagement
Position Overview
The IT Service Delivery Manager is responsible for ensuring the consistent and high-
quality delivery of a broad range of IT services to customers, including infrastructure,
applications such as SAP, cloud environments, network solutions, and managed
security services.
This role oversees daily operations, maintains compliance with
service level agreements (SLAs), and builds strong customer relationships by
pinpointing service challenges and initiating continuous improvement efforts.
Key duties
include leading regular service reviews, coordinating cross-functional teams, and
developing strategic improvement plans and projects within a 6 to 18-month timeframe.
Key Responsibilities
Supervise the delivery and performance of various technology services, including
IT infrastructure, SAP and other business applications, cloud platforms,
networking solutions, and managed security services.
Ensure that all customer-facing services consistently fulfill or surpass contractual
SLAs.
Manage daily operational processes such as incident, problem, and change
management to ensure seamless service delivery.
Conduct weekly and monthly service reviews with customers, including the
presentation of SLA dashboards, ticket resolution statistics, response times, and
root cause analysis (RCA) reports.
Engage directly with customers to understand operational challenges and areas
of concern, document feedback, and identify actionable improvements.
Develop, propose, and oversee improvement plans and strategic projects that
align with both customer needs and organizational objectives, with a focus on
initiatives to be implemented within a 6- to 18-month period.
Collaborate with both internal teams and external vendors to resolve service
issues and maintain continuous service availability.
Maintain thorough documentation of service performance, review outcomes, and
ongoing improvement initiatives.
Required Skills and Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related
discipline; advanced certifications such as ITIL or PMP are preferred.
At least five years of experience in IT service delivery management, overseeing
diverse technology environments.
Comprehensive understanding of IT infrastructure, enterprise applications
(including SAP), cloud technologies, networking, and managed security services.
Demonstrated success in managing SLA-driven environments and achieving
operational excellence.
Strong analytical abilities to interpret SLA dashboards and performance metrics.
Excellent communication and presentation skills suitable for both technical and
non-technical audiences.
Proven leadership and team coordination capabilities.
Customer-focused approach with a proactive attitude toward solving problems
and driving continuous improvements.
Experience in project planning and execution, especially in environments
involving multiple stakeholders.
Performance Metrics
Achievement rates of SLAs across all managed services.
Ticket resolution and response times that meet established targets.
Timely and accurate completion of root cause analyses (RCAs).
Effective identification and implementation of improvement plans and strategic
projects.
Customer satisfaction ratings and feedback collected during service reviews.
Opportunities for Growth
Lead and execute upsellable improvement initiatives and strategic projects.
Drive transformation across technology portfolios and expand the range of
service offerings.
Develop expertise in emerging IT solutions and industry best practices.
Advance into senior leadership positions within service management or
technology operations.
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Unlock Your IT Service Potential: Insight & Career Growth Guide
Real-time IT Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14002 jobs in Singapore and 11834 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! K2 Partnering Solutions Pte Ltd is currently hiring and seeking a IT Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Service Delivery Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at K2 Partnering Solutions Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Service Delivery Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Service Delivery Manager interview at K2 Partnering Solutions Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the K2 Partnering Solutions Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
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