Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT Service Delivery Manager.
Singapore Jobs Expertini

Urgent! IT Service Delivery Manager Job Opening In Singapore River – Now Hiring CERTIS GROUP - GHR

IT Service Delivery Manager



Job description

About the Role:

We are seeking a dynamic and results-driven IT Service Delivery Manager to join our GTO Operations team.

In this key role, you will be responsible for ensuring the efficient and effective delivery of IT services across the organisation.

You will work closely with internal stakeholders, external vendors, and cross-functional teams to ensure IT services align with business objectives, maintain high levels of operational excellence, and continuously improve service performance.

What You'll Do:

  • Oversee the end-to-end delivery of IT services, ensuring services are delivered to agreed SLAs (Service Level Agreements), meeting quality standards and business needs.

  • Manage the service delivery lifecycle, from design and implementation to monitoring and optimization.

  • Build and maintain strong relationships with business leaders, department heads, and end users to understand their needs and ensure the IT services align with business objectives.

  • Regularly assess service performance and identify opportunities for improvement.

  • Work closely with internal teams to optimize processes, streamline workflows, and implement best practices to enhance service quality and efficiency.

  • Lead the resolution of major incidents and problems, ensuring timely recovery and root cause analysis.

  • Manage relationships with third-party vendors and service providers to ensure service levels are consistently met and contractual obligations are fulfilled.

  • Oversee change and release management processes to ensure smooth and seamless IT service transitions.

  • Ensure that IT services comply with relevant regulatory, security, and quality standards.

    Proactively manage risks to the organization's IT environment and take corrective actions to mitigate any potential disruptions.

  • Develop and present detailed service delivery reports, including KPIs and metrics, to senior leadership.

What You Bring

  • Bachelor's degree in Information Technology, Computer Science or a related field.

    ITIL, or other service management certifications are a plus.

  • Minimum of 5-7 years of experience in IT service delivery or IT operations management, preferably in a large-scale or complex organization.

    Experience with managing IT infrastructure, applications, and cloud services is highly desirable.

  • Strong understanding of IT service management frameworks (ITIL), incident and problem management, change management, and service reporting.

    Familiarity with cloud technologies, IT infrastructure, and enterprise applications.

  • Proven leadership skills with the ability to manage teams and influence cross-functional stakeholders.

    Strong communication, negotiation, and interpersonal skills.

  • Ability to analyze complex issues, identify root causes, and implement effective solutions to improve service delivery and operational efficiency.

  • A strong focus on customer satisfaction and service excellence, with the ability to drive continuous improvement initiatives that positively impact the user experience.

Why Join Us?

  • Unlock Your Growth Potential: Benefit from unparalleled support for your professional development with Certis Corporate University, the first of its kind in Asia.

  • Empower Change: Make a lasting impact through innovative initiatives that transform local communities and global industries.

  • Join a Culture of Innovation: Be a part of our team of innovators, working together to drive technological advancements towards a Safer, Smarter, And Better tomorrow for all.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your IT Service Potential: Insight & Career Growth Guide


  • Real-time IT Service Jobs Trends in Singapore River, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Singapore River, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14002 jobs in Singapore and 11843 jobs in Singapore River. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for IT Service Delivery Manager Job?

    Great news! is currently hiring and seeking a IT Service Delivery Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CERTIS GROUP - GHR adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for IT Service Delivery Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore River. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for IT Service Delivery Manager?

    Key qualifications for IT Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for IT Service Delivery Manager?

    To improve your chances of getting hired for IT Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for IT Service Delivery Manager Job Success
    CERTIS GROUP - GHR interview tips for IT Service Delivery Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the CERTIS GROUP - GHR's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your IT Service Delivery Manager interview at CERTIS GROUP - GHR, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CERTIS GROUP - GHR's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for IT Service Delivery Manager Positions

    Setting up job alerts for IT Service Delivery Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!