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IT Service Desk Analyst (100% On-site) Job Opening In Singapore, Singapore – Now Hiring Partners Group


Job description

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We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide.

We have USD 152 billion in assets under management and more than 1800 professionals across 21 offices worldwide.

Partners Group is an equal opportunity employer committed to cultural diversity.


What it's about
As a Service Desk Analyst, you will act as the point of guidance, direction, and escalation for the team, employees, and external collaborators worldwide.

You will be part of our global IT team within a dynamic and high-performing organization.


Work Arrangement: 100% on-site
Your main responsibilities include:
Day-to-day Ticket Management (ServiceNow) providing timely support, acknowledging, and recording all issues and requests.


Providing excellent customer service and desk-side IT support via remote channels such as chat, phone, email, or remote access tools.


Ensuring new hires have a smooth IT onboarding experience, including desk setup, mobile device enrollment, and VPN setup.


On-site support for employees, VIP guests, and PG staff visiting the Singapore office.


Offering innovative ideas and value-added solutions while handling complex issues efficiently.


Promoting best IT security practices according to company policies.


Proactively checking meeting rooms to ensure IT technology readiness.


Sharing knowledge with colleagues and contributing to team and department meetings.


Liaising with third-party vendors.


Supporting internal and external events with AV setup, video conferencing, and live streaming.


Troubleshooting connectivity issues for local and remote networks.


Supporting office management with IT setup for desk moves and event spaces.


What we expect
Background in Computer Science, Engineering, IT, or equivalent, with at least 3 years of experience in a Service Desk or Technical Support role.

Experience in the financial industry and/or within a global team is a plus.


Excellent knowledge of Windows 11, Active Directory, Azure, Intune, O365/OneDrive, ServiceNow, SharePoint.


Experience in remote support, corporate video conferencing (MS-Teams, Zoom), AV support, and corporate event setup.


Ability to deliver exceptional technical support with a customer-first mindset, resolving issues efficiently while safeguarding sensitive data.


Ability to prioritize tasks, meet SLAs, and adapt workflows in fast-paced environments.


Strong problem-solving skills to diagnose complex IT issues and minimize downtime.


Clear communication skills to bridge technical and non-technical audiences.


Teamwork and accountability, with proactive support for colleagues and end-users.


What we offer
Partners Group offers a global financial environment with a start-up culture, focusing on attracting and developing top talent.

We provide:
International work environment
Challenging and rewarding career opportunities
On-the-job training and mentorship
25 vacation days
One-month sabbatical after five years of service
Lunch stipend
Fun office and team events, including volunteer opportunities
Visit us at
Please note: Be cautious of fraud.

Genuine Partners Group representatives are verified on LinkedIn. If in doubt, contact us at
#J-18808-Ljbffr

Required Skill Profession

Other General


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Are You Looking for IT Service Desk Analyst (100% On site) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Partners Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Service Desk Analyst (100% On site) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Service Desk Analyst (100% On site) Job Success

Partners Group interview tips for IT Service Desk Analyst (100% On site)

Here are some tips to help you prepare for and ace your IT Service Desk Analyst (100% On site) job interview:

Before the Interview:

Research: Learn about the Partners Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Analyst (100% On site) interview at Partners Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Partners Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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