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IT Service Desk Analyst/ IT Support Job Opening In Singapore, Singapore – Now Hiring Opensource


Job description

Job description:

· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT'S employees in all CLIENT'S locations.

· Perform asset tracking of all corporate devices (from purchase to disposal)

· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including, but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

· Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.

· Support the Team Lead in providing dedicated support for VIP users and be available for after-hours VIP (VP and above) support.

Advanced notice will be provided by CLIENT'S team.

· Provide CLIENT'S employees with information and support related to CLIENT'S's corporate systems.

Provide guidance to employees on how to perform self-service support and Service Desk's available modes of support.

· Monitoring of health of corporate systems and escalate abnormalities to the Team Lead.

· Escalate any company-wide incidents (disruptions or outages in CLIENT'S's corporate systems) to the Team Lead.

· Assist to implement service improvement plans approved by the CLIENT'S team.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Adhere to established processes and best practices within the IT ServiceDesk playbook.

· Refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by CLIENT'S users

· Contribute to a positive team environment and embrace a culture of excellent customer service and continuous improvement.

· Continuously update skills and knowledge to stay current with industry trends and technologies.

Education:

· Diploma in Computer Science, Information Technology or a related field.

Technical skills:

· Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

· Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

· Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions

· Familiarity with meeting room video conferencing and AV solutions and troubleshooting.

· Proficiency in using ESM tools such as ServiceNow.

Experience

· At least 3 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.

· Experience as system engineer/ system administration

· Mac OS experience is a plus point

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $1, $3,800.00 per month

Work Location: In person

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

12825 Jobs in Singapore
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Are You Looking for IT Service Desk Analyst/ IT Support Job?

Great news! is currently hiring and seeking a IT Service Desk Analyst/ IT Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Opensource adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Desk Analyst/ IT Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Desk Analyst/ IT Support?

Key qualifications for IT Service Desk Analyst/ IT Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Desk Analyst/ IT Support?

To improve your chances of getting hired for IT Service Desk Analyst/ IT Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Desk Analyst/ IT Support Job Success

Opensource interview tips for IT Service Desk Analyst/ IT Support

Here are some tips to help you prepare for and ace your IT Service Desk Analyst/ IT Support job interview:

Before the Interview:

Research: Learn about the Opensource's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Analyst/ IT Support interview at Opensource, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Opensource's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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