IT Service Desk

Key Responsibilities:

• Provide first-level IT support through ServiceNow platform, ensuring prompt resolution and escalation when required.
  
  
• Troubleshoot and resolve issues related to Microsoft 365 applications and services.
  
  
• Log incidents, requests, and changes accurately in ServiceNow.
  
  
• Ensure service levels are met by prioritizing and managing support tickets effectively.
  
  
• Deliver excellent customer service by communicating effectively with end users.
  
  

Requirements:

• Diploma/ITE or equivalent in IT/Computer Science.
  
  
• At least 1–2 years of experience in IT service desk or helpdesk roles.
  
  
• Mandatory experience with ServiceNow and Microsoft 365.
  
  
• Good problem-solving and troubleshooting skills.
  
  
• Strong verbal and written communication abilities.
  
  
• Ability to work independently and in a team environment.
  
  
• ITIL Foundation certification is an advantage.
  
  
• This role requires willingness to work on a rotating shift schedule (including evenings, weekends, and public holidays).