Salary Range: Up to SGD 3,000
Job Description:
- Provide first call resolution via phone/email for IT incidents.
- Troubleshoot and escalate issues to L2 engineers when needed.
- Track cases, update customers and ensure closure within SLA.
- Assist with Active Directory password resets and MS Outlook support.
- Deliver a great customer experience every time.
Job Requirements:
- Diploma in IT or related fields.
- Min.
1 year IT helpdesk / desktop support experience.
- Knowledge of Windows OS, MS Outlook, Active Directory.
- Strong communication and problem-solving skills.