As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues.
Responsibilities
Provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Accurate assessment / resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Receive and answer all users' IT service request calls.
Requirements
Good command in English to liaise with different entities.
Candidate must possess at least NITEC/Higher NITEC and above.
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