Location: Central
Working Hours: 12-hour rotating Day/ Night Shift (2 days work, 2 days off)
Job Highlights:
- First-level IT support via phone & email
- Rotating shift schedule (2 days on, 2 days off)
- Competitive salary with shift allowances
- Stable 1-year renewable contract
- Join a well-established IT environment
Responsibilities:
- Provide First Call Resolution (FCR) support through phone and email
- Respond promptly to incoming support requests
- Perform Level 1 troubleshooting and escalate issues as needed
- Track, manage, and update users on incident status
- Maintain case ownership from start to closure
- Record accurate and detailed incident reports
- Prioritise and classify incidents effectively
- Alert Team Lead on unusual incident trends or spikes
Requirements:
- Minimum Nitec in IT or related discipline
- At least 1 year of experience in Service Desk, Desktop Support, or End-User IT Support
- Familiar with: Windows OS, Active Directory (user account management), Microsoft Outlook, Mobile device troubleshooting
- Strong communication, customer service, and problem-solving skills