Job Overview:
As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues
Responsibilities:
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users' IT service request calls..
Requirements:
- Good command in English to liaise with different entities
- Candidate must possess at least NITEC/Higher NITEC and above
- IT savvy / Basic Understanding of IT
- 12 hrs shift (Day+Night)
Details:
- Entry Level, No Experience Required
- On Job Training Provided
- Insurance & Medical covered
- shift allowance