We are seeking motivated IT Service Desk Analysts to join our support team.
You will be the frontline for IT technical issues, providing first-call resolution, troubleshooting, and escalating incidents where required.
This role is ideal for individuals with hands-on IT support experience who are comfortable with rotating shifts and are looking to grow their career in IT service management.
- Competitive salary + shift allowance ($10/day, $22/night)
- Location: East
- Staggered and rotational shift patterns (with training provided)
Responsibilities
- Provide first-call resolution (FCR) via phone and email, responding promptly to support requests.
- Perform first-level troubleshooting on reported incidents and escalate unresolved cases as needed.
- Ensure timely updates and maintain ownership of issues until closure.
- Track incident progress, classify/prioritize cases, and provide follow-up status updates.
- Manage customer expectations and notify Team Lead of unusual call surges.
- Accurately document and record all relevant details for each case.
Requirements
- Minimum Higher Nitec or above in IT-related fields
- At least 1 year of end-user IT support experience (Desktop or Technical Service Desk)
- Comfortable with staggered shifts and eventual transition to 12-hour shift rotation
- Strong communication and interpersonal skills; able to work in a team-oriented environment
Shift Information
- Initial Training: Office hours (Mon–Fri)
Phase 1 – Staggered Shifts:
Monday to Friday: 8.5h shifts between 1pm-10.30pm & 10.30pm-8.30am
- Occasional Weekends Support needed (Off-in-lieu or OT compensation provided)
Phase 2 – 12-Hour Rotational Shifts (upon confirmation)
Day: 7.30am – 7.30pm
- Night: 7.30pm – 7.30am
- 2 days on / 2 days off rotation (including weekends & public holidays)
- Shift allowance provided
Kindly understand that only shortlisted candidates will be notified.
Fiona Leow (R
Senior Consultant
RecruitFirst Pte Ltd (E.A. 13C6342)