Summary Benefits:
- Basic Up to $4000
- 5 Working Days, Office Hours
- Location: West
Responsibilities:
- Oversee daily IT service counter operations including staffing, scheduling, and performance management.
- Provide frontline IT support: ITSM tickets, walk-ins, kiosks, VIP hotline, on/offboarding, hardware/software support.
- Monitor SLA/KPI compliance and ensure pleasant end-to-end customer experience.
- Handle escalated issues, strategize with team to improve first-contact resolution, and ensure timely issue resolution.
- Document resolutions, contribute to self-help and knowledge base, and promote knowledge sharing.
- Perform network troubleshooting (wired/wireless) using Fluke testing devices.
- Verify and whitelist USB devices; ensure compliance with IT security requirements.
- Troubleshoot PC, laptop, and peripheral issues; liaise with vendors for RMA.
- Support software installation, admin access requests, and compliance checks.
- Perform secure data erasure for decommissioned devices.
- Move and handle IT equipment safely using proper tools.
- Manage common IT issues (account lockouts, Outlook, SharePoint/OneDrive access, device connectivity, hardware failures, etc.).
Requirements:
- Diploma/Degree in IT or related field.
- Minimum 2 years of team lead/supervisory experience in IT service/helpdesk environment.
To Apply, kindly click on the APPLY NOW button
We regret that only shortlisted candidates will be notified.
StaffKing Pte Ltd (20C0358) | Wei Ren Chew (R