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Urgent! IT Service Desk Engineer Job Opening In Singapore, Singapore – Now Hiring AVENSYS CONSULTING PTE. LTD.
Avensys is a reputed global IT professional services company headquartered in Singapore.
Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services.
Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking to hire
IT Service Desk Engineer .
This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.
Key Responsibilities:
Contact Management : Manage customer technical issues via respective channel such as Phone, Webchat and Email.
Ensure all contacts are responded in a timely manner.
Provide Application usage support based on FAQ shared by App Support team.
Use standard message for Greeting, Call on-hold, Closing.
Use predefined template for responding to user email, to achieve consistency.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Incident Management : Perform first and 1.5 level troubleshooting on all reported incidents and escalate incidents to 3rd level resolver groups as per work instructions.
Maintain ownership of cases and follow-up on reported issues until closure.
Ensure gathering accurate and complete relevant information is recorded.
Monitor Ageing Incident, escalation to Team Lead when resolver group failed to respond timely.
Use Remote Control Tool to visualize the error on user computer and attempt to fix the issue remotely.
Manage customer expectations and notify Team Lead in the event of unusual surge in contacts/incidents of a specific nature.
Handle initial classification/prioritization of the incidents.
Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Password Reset : Only use ID with administrative access, on pre-approved incident handling.
Callers need to be authenticated and confirmed they are the account owners, before carrying out the password reset task.
Individuals in this job role manage incidents assigned from Remote Support and Walk-in Customers.
They are expected to troubleshoot complex issues using remote control tool or face-to-face onsite support assistance.
Apart from managing incidents, an Ops Support Specialist plays an important role in managing customer expectation.
Individuals will need to assure the customers that their reported issues are well taken care of and take ownership of their cases
For the more senior group, they are expected to provide training and mentorship to new joiners.
They are to work closely with the team lead, to work on Improvement Plans and propose new innovative ideas to optimize existing workflow and process.
What’s on Offer
You will be remunerated with an excellent base salary and entitled to attractive company benefits.
Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your updated CV in Microsoft Word format.
Data collected will be used for recruitment purposes only.
Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
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Unlock Your IT Service Potential: Insight & Career Growth Guide
Real-time IT Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14002 jobs in Singapore and 11834 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AVENSYS CONSULTING PTE. LTD. is currently hiring and seeking a IT Service Desk Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Service Desk Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AVENSYS CONSULTING PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Service Desk Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Service Desk Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Service Desk Engineer interview at AVENSYS CONSULTING PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AVENSYS CONSULTING PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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