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IT Service Desk Engineer Job Opening In Singapore, Singapore – Now Hiring Singtel Group


Job description

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NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.


We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


What we do
We bring people and technology together.

We advance communities and transform industries.


We’re searching for a
IT Service Desk Engineer
to be part of our diverse team of talent here at NCS!
If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!
What we seek to accomplish together:
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues.

Besides, you will ensure that software, licenses and operations comply with standards.


Responsibilities
Provide First Call Resolution (FCR) technical support via phone and email.

Ensure calls are answered and emails are responded in a timely manner.


Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.


Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.


Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.


Handle initial classification/ prioritization of the incidents.

Track the progress of resolution and provide regular updates for follow-up actions and incident status.


A little about you
Preferably with 1 or more years related experience in Technology Administration.

Some network knowledge will be an advantage
Computer literacy in MS Office
Proficiency in Technology will be added advantage
Independent, resourceful, result-oriented individuals with a can-do attitude
About NCS Group
We want to create the extraordinary, and to impact millions of people everyday.


We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.


We want to invest in you!
Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.


We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.


We’re here to make the extraordinary happen.


Learn more at ncs.co and our LinkedIn Career site.


#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

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Are You Looking for IT Service Desk Engineer Job?

Great news! is currently hiring and seeking a IT Service Desk Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Desk Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Service Desk Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Service Desk Engineer Job Success

Singtel Group interview tips for IT Service Desk Engineer

Here are some tips to help you prepare for and ace your IT Service Desk Engineer job interview:

Before the Interview:

Research: Learn about the Singtel Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Engineer interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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