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IT Service Desk Engineer (Up to $3,100 + Shift Allowance) Job Opening In Singapore, Singapore – Now Hiring Alphaeus Pte. Ltd.


Job description

IT Service Desk Engineer (Up to $3,100 + Shift Allowance)

Working Hours: Monday to Friday, 8.5-hour shifts

Shifts:

Day Shift: 1:00 PM – 10:30 PM

Night Shift: 10:30 PM – 8:00 AM

We are looking for a dedicated and service-oriented IT Service Desk Engineer to provide first-call resolution support via phone and email.

You will handle technical issues, perform initial troubleshooting, and ensure timely resolution or escalation of incidents.

Responsibilities:

  • Provide First Call Resolution (FCR) support through phone and email
  • Ensure timely response to incoming calls and emails
  • Perform Level 1 troubleshooting and escalate issues as per SOPs
  • Submit timely updates to customers on the status of reported issues
  • Maintain ownership of cases and follow through until closure
  • Record accurate and complete incident details
  • Handle incident classification and prioritization
  • Monitor and track progress of incidents, providing regular status updates
  • Alert Team Lead of unusual spikes in specific incident types

Requirements:

  • Minimum Nitec in IT or related field
  • At least 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk
  • Working knowledge of: Windows Operating Systems, Active Directory (account administration), Microsoft Outlook, Mobile device support
  • Strong communication and problem-solving skills

What We Offer:

  • Competitive basic salary up to $3,100 (based on experience)
  • Work in a well-established IT environment

#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration


  • Job Details

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Are You Looking for IT Service Desk Engineer (Up to $3,100 + Shift Allowance) Job?

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alphaeus Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

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