Responsibilities
- Provide first‑call resolution via phone/email for IT incidents.
- Troubleshoot and escalated issues to L2 engineers when needed.
- Track cases, update customers, and ensure closure within SLA.
- Assist with Active Directory password resets and MS Outlook support.
- Deliver a great customer experience every time.
Qualifications
- Diploma in IT or related fields.
- Min.
1 year IT helpdesk / desktop support experience.
- Knowledge of Windows OS, MS Outlook, Active Directory.
- Strong communication and problem‑solving skills.
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