Responsibilities
Provide first‐call resolution via phone/email for IT incidents.
Troubleshoot and escalated issues to L2 engineers when needed.
Track cases, update customers, and ensure closure within SLA.
Assist with Active Directory password resets and MS Outlook support.
Deliver a great customer experience every time.
Qualifications
Diploma in IT or related fields.
Min.
1 year IT helpdesk / desktop support experience.
Knowledge of Windows OS, MS Outlook, Active Directory.
Strong communication and problem‐solving skills.
Be careful - Don’t provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-18808-Ljbffr